Privacy Policy

This Privacy Policy outlines how HPC AI TECHNOLOGY PTE. LTD. ("we," "our," or "us") collects, uses, and protects your personal information when you use our cloud platform services ("Services"). We are committed to safeguarding your privacy and ensuring the security of your data. By accessing or using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our Services:

  • Personal Information: This includes information that identifies you as an individual, such as your name, email address, phone number, billing information, and account details.
  • Usage Data: We collect information about how you access and interact with our platform, including your IP address, browser type, device information, and usage patterns.
  • Payment Information: We may collect payment information, such as credit card details or billing address, in connection with transactions for our Services.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our platform and analyze usage trends.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide Services: To deliver, maintain, and improve our cloud platform Services.
  • Account Management: To create, manage, and support your account, including verifying your identity, processing payments, and communicating with you regarding your account.
  • Security: To protect the security of your data and prevent unauthorized access to your account or Services.
  • Customer Support: To assist with inquiries, troubleshoot issues, and provide customer support.
  • Analytics: To analyze trends, usage patterns, and improve the functionality and performance of our platform.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Data Sharing and Disclosure

We do not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in providing the Services, such as payment processors, hosting services, or analytics providers. These third parties are obligated to keep your information confidential and use it only for the purposes specified by us.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, such as a subpoena or court order, or if we believe in good faith that disclosure is necessary to protect our rights, the safety of others, or investigate fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account or request that we stop processing your personal information, you can contact us at service@hpc-ai.com.

5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Your Rights and Choices

You have the right to:

  • Access and Correct: Request access to your personal information and correct any inaccuracies.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or contacting us directly.
  • Data Deletion: You may request that we delete your personal information, subject to any legal obligations or legitimate business purposes that may require us to retain certain data.
  • Withdraw Consent: If we rely on your consent to process your personal information, you may withdraw your consent at any time by contacting us.

7. Third-Party Sites

Our Service may contain links to websites, products, or services operated by third parties. If you click on a third-party link, you will be directed to their site. We recommend reviewing their privacy policy before providing any personal information. We are not responsible for the content, privacy policies, or practices of third-party websites or services, and this Policy does not apply to your activities on those sites.

8. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Privacy Notice for Individuals in the European Economic Area, the United Kingdom, Switzerland, and Brazil

This section applies to individuals using our Services from the European Economic Area, the United Kingdom, Switzerland, or Brazil at the time of data collection. In accordance with the GDPR and Brazil’s LGPD, personal information in this Policy refers to personal data under the GDPR. We may ask you to specify your country of residence or use your IP address to determine your location. In case of conflict, the terms in this section apply to individuals in these regions.

Individual Rights

You have the following rights, which may be limited in specific circumstances:

  • Access: Request a copy of your personal data, including processing purposes, categories, and recipients.
  • Rectification: Request corrections to inaccurate personal data.
  • Erasure: Request deletion of your personal data, subject to certain conditions.
  • Restriction: Request limits on processing in specific cases.
  • Objection: Object to processing based on consent or legitimate interests.
  • Portability: Request your personal data in a structured, machine-readable format for transfer.
  • Complaint: Lodge a complaint with a supervisory authority in your jurisdiction.
Automated Decision-Making

We may use automated systems to assess fraud or legal risks. You have the right not to be subject to decisions based solely on automated processing, including profiling, with legal effects, unless exceptions apply under relevant laws.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: service@hpc-ai.com.